PreThinking Store


« Palm Pre available from Chinese Accessories wholesaler? | Main | 3rd Chapter of webOS book, Widgets »

How to: Sync Palm Pre with Palm Desktop

Commpanion link has posted on Youtube a video detailing how you should go about syncing your Palm Pre with Palm Desktop.

PrintView Printer Friendly Version

EmailEmail Article to Friend

Reader Comments (65)

How about the 810 memos I have in Palm Desktop? Any way to sync those?

And will it work with older versions of Palm Desktop? I continue to use v. 3.1.

April 16, 2009 | Unregistered Commenterkuni

Another option is GooSync ( The free version will only 2-way sync 1 calendar. But the pay version will sync multiple calendars, contacts and tasks.

The difference is that it does it over the air instead of using a PC. This is good if you have all your information on your palm, and you have unlimited data. Bad otherwise.

April 16, 2009 | Unregistered Commentermjh

I use a Mac. What if I want to sync to my ical and not to google cal? And what about the memos - that other user is right - I have a gazillion of those also?

April 16, 2009 | Unregistered Commenterme

This is a private video. If you have been sent this video, please make sure you accept the sender's friend request.

??? :(

April 16, 2009 | Unregistered Commentermrmadcat

All fixed.

April 16, 2009 | Registered CommenterPreThinking

I use gSyncit for syncing Outlook with Google. It allows multiple calendar sync and also supports contact sync.

April 16, 2009 | Unregistered CommenterPalmdoc

This also doesn't address other applications, like Documents to Go. but then, I haven't seen any mention of support for that kind of functionality for the Pre yet.

April 17, 2009 | Unregistered Commenterdrgnswrd

I use my Palm Desktop as my main info management tool - have for years as it is far better then anything else I've tried.

I use Google Calender in ADDITION to my Palm Desktop Calender

I will NOT use a cloud based app for my contact data.


April 17, 2009 | Unregistered Commenterdougster123

As a lawyer, I use a legal based 3rd party link "lexusnexus front office" to replace the palm desktop calendar, contact and to do links. Anyone know if this should still sync fine with palm desktop to companionlink, to google to the pre???

April 17, 2009 | Unregistered Commenterrobert

@robert: you were close with the name Call them an inquire, it's not like the usage of their software is trivial. Lexis is not a small company, so I wouldn't be surprised if they created something if there's a demand. I couldn't find any info on their "handset" support in the brief time I looked.

April 17, 2009 | Unregistered CommenterMatt

We'd like to address some of the questions raised about CompanionLink. One clarification I'd like to make is: CompanionLink is an PALM DESKTOP TO GOOGLE sync solution. Your Palm Pre automatically syncs with Google. You DO NOT need any third-party software to do that.

+ RE: Memo sync -
Google has no Memo feature. Therefore, CompanionLink does not sync Palm Desktop Memos with Google.

+ RE: document/file sync -
CompanionLink only syncs contacts, calendar and tasks between Palm Desktop and Google. We don't handle documents or files.

+ RE: cloud-based app -
CompanionLink is a desktop application. It runs locally on your PC. CompanionLink does not store your information in the cloud. If you already use Google for calendar and contacts, you are already storing your information in the cloud.

+ Re: LexuxNexus -
If this app syncs your LexusNexus data with Palm Desktop, then CompanionLink will work to sync the Palm Desktop to Google. Essentially, your 2-way sync will look like:

LexusNexus Database <> (LexusNexus Time Matters) <> Palm Desktop <> (CompanionLink) <> Google <> Palm Pre

April 17, 2009 | Unregistered CommenterCompanionLink

Can I sync my old Palm Desktop and calendar and contacts with the Palm pre?
That is one of my main reasons for wanting to buy the Pre.

May 29, 2009 | Unregistered CommenterLynne

I have the same question as Lynne (above). Can I sync EVERYTHING from my old Palm Desktop with the Palm pre?? I use v. 4.1.4 with a Palm Tungsten C.

June 6, 2009 | Unregistered CommenterPam

i want to know how safe this is .. can anyone assure me google will never ever get hacked and all my personal stored information is stolen? if i lose my phone, or my own personal computer is hacked, then its my fault that information was stored and stolen - but what does google or palm care?

i just find the whole process of putting my life on a public domain to be very invasive - its the absolute biggest thing i am having an issue with and wanting to return my pre over

June 10, 2009 | Unregistered Commenterpixie

The PIM software I use, Consultant Front Office (, has an option for syncing with a PalmOS device. Once the option is installed, you no longer use Palm Desktop.

Even with Palm Desktop out of the equation, if Consultant Front Office syncs with my Treo, will CompanionLink allow me to sync my PIM data with the Pre? Thanks!

June 10, 2009 | Unregistered CommenterVanessa

I really REALLY need the Pre to sync the tasks in Palm Desktop. This is what I use to do my work everyday. Does the Pre have a similar task manager that my current Treo 680 has? And will the Task manager sync through Companion Lync to my Palm Desktop?


June 13, 2009 | Unregistered CommenterTony in Hawaii

I just found out that Task app is worthless on Pre. These things cannot be done and are essential to the old Treo Task app:
- the ability to “only view tasks due today”
- repeat tasks
- notes
- sync to Palm Desktop.

I CANNOT buy a Pre until these things can happen just like the old Treos. What good is a task app if you can't sort by due date and sync to Palm Desktop?

June 13, 2009 | Unregistered CommenterTony in Hawaii

How do you sync the time matters calendar with the palm desktop calendar. The only instructions I see is how to sync with a palm hand held, which requires HotSync, and then only sync's to the actual device, of which, the Pre does not sync? How do I import/sync, on a regular basis, the time matter's calendar and contact info to palm desktop, so I can then import/sync to my google calendar, and then the Pre?

June 30, 2009 | Unregistered CommenterJohn

I was so relieved to discover this video, but when I proceeded to follow the steps :(. That screen following the email and google pw was NOT "sync target"!!! This is always the problem I have w/ trying to learn all things computer: they ask me questions that I don't know the answers to, although anyone below 30 seems to take for granted. Will this ever be made in plain english for us old timers???

July 25, 2009 | Unregistered CommenterML

I totally agree with several posts above regarding the functionality of the Palm apps & Desktop

1) I'm leery of keeping my contact info / notes in a cloud- pref to keep it on my desktop in a physically secure environment w/ my own back ups... this is business data- not iPhone-esque games or silly notes.

2) The stability of Sync, it's 1 touch synchronization of all apps, and integration with a non-hackable Desktop app (vs. say Outlook) has *always* been a key advantage over other mobile devices (Windows CE, mobile, etc)

Similar to what someone else posted...

August 19, 2009 | Unregistered CommenterMichael

ECHO: PALM, I love the Palm Desktop. Please DO NOT ABANDON YOUR DESKTOP APP. It is far better than Outlook, Google calendar and dreadful dreadful horrible Lotus Notes. I am a loyal, faithful Palm user since III and am hanging on with fingernails to my decrepid Treo because it's superior to my crackberry.

September 7, 2009 | Unregistered Commenterkim

How do I sync my contacts with the Pre. I know they tell you how to do it the first time you use the phone, but how do I do it now? Sprint & Palm are useless! THEY KNOW NOTHING ABOUT THIS PHONE! I can't wait until Oct when I get the manual I need this info know. I spent ALL day updating all of my contact on my phone & in my palm desk top only to find out despite what Sprint & Palm were telling me I can't link the 2 together. Google, Hotmail, Yahoo are all USELESS!! I categorized all my contacts with pictures for that new app that came out and have no way to link the new with the old.



September 8, 2009 | Unregistered CommenterMelindaWarren

I am fully agree and fully supporting to keep Palm Desk apps. I will not use the Palm Pre if it cannot sync its data to desktop.

September 9, 2009 | Unregistered CommenterJoe

I full agree with pixie on 10Jun09 above. I may consider to use iPhone or another device that can sync data with my standalone PC if the Pre just can sync with the web. I love Palm Desktop since I used my first Palm device - Palm Pilot.

September 9, 2009 | Unregistered CommenterJoe

CompanionLink is not for Mac.

It would have been nice if you'd said CompanionLink is only for PC's!

October 17, 2009 | Unregistered CommenterPackwood Dave

Ditto the comments about Palms support of the Mac Palm Desktop. No support for a direct sync for all the core apps of the Palm Desktop to the Pre, no sale! its that simple.

October 29, 2009 | Unregistered Commenterfred

PALM debería mantener para la PRE el Palm Desktop y HotSinc, es el principal motivo para seguir con Palm en lugar de otro telefono. A día de hoy no existen diferencias, fue una gran decepción adquirir una PRE y no poder seguir trabajando como lo hacía con la TREO. Estoy pensando en abandornar a PALM tras muchos años de fidelidad.

Rectificar es de sabios.

November 5, 2009 | Unregistered CommenterDesesperado

No Mac hotsync with Palm Destop, no graffiti, NO DICE. Until then the Pre can kiss my backside. What better way to alienate its most loyal customers than to leave us high and dry on two of the most important Palm legacy features. Its obvious the company could care less about the folks that supported it when the company was struggling to stay in the game. What no-brainer goofs for a firm that once changed the face of computing.

November 7, 2009 | Unregistered Commenterfred

I have to say I am thoroughly disappointed in my fav organizer company, Palm you should be ashamed of yourselves.... I agree with most of the level-headed comments above... I guess I will be developing a relationship with another organizer as I can't find a phone that will sync (more than once, what's up with this google online crap?! most of us are "big kids" and can keep our desktops in our possession...) with Palm Desktop which I have been using and VERY happy with since 2003. Sad to say 6 years of loyalty are headed down the drain thanks to this little convenience on your part... PRE sux, mostly for this reason, by the way! NOT to mention the Pre is terribly user-un-friendly. Keep up the good work and if I haven't married another company, maybe I'll see you in the future Palm... sigh.

November 17, 2009 | Unregistered CommenterJCH

opened my new pre last week, full of hope.... Ive been waiting for this much hyped palm phone for ages. I was tempted away from palm last year and purchased a windows 6.1 OS glowfsh, great phone but the OS was so slow, I ended up carrying a note book to scribble down contact numbers dates etc. Next I purchased a G1 google phone, much faster, loads of apps, down side is having to sync to google, I use the phone for business and will not sync the the cloud. back to the palm pre, my initial impresion is all but fizzled away.
Very serious lack of apps (not all apps will work in UK)
Again it wants me to sync to google....... I dont want to sync to the cloud I want to sync to MY computer and my computer only. why have palm software developers/designers not shipped the plam with this function??? Palm you've missed a trick and lost a once loyal customer, I'm 95% sure I will be sending the phone back. I can't tell you how disapointed I am, great looking, fast little phone but the shipped apps on the phone are a great leap back wards. I want PALM to survive, but I dont think you want to listen to your customers.

November 21, 2009 | Unregistered Commenterpete


November 23, 2009 | Unregistered CommenterKOOK

I am adding to the petition above and begging Palm to update the Pri OS to support Palm Desktop and desktop sync (for Mac)! I loved my Treo! Google IS NOT comparable to Palm Desktop! Specific functions that are missing on the Pri that I used regularily on my Treo:

-Memos synced with desktop and individually password hideable (I'm REALLY irritated that there was NO provision made by palm to allow loyal palm users to import all of our valuable memos!)

-Tasks that are repeatable, sync with desktop, and come up in calander. Google has no task function and the native task app in the Pri is a total joke!

-Better repeating options for calander like 3rd tuesday of the month, every M, W, & Th, etc.

-Loose the vertical scrolling tapes to select dates and just give me a friggin calender! It helps to look at days of the week and be able to reference weeks ahead when choosing ending dates for repeats etc. The tapes are nothing more than a gee-wiz thing and the detract significantly from the functionality!

-Support contact categories! I had all my contacts organized by category and used this function frequently. Once again, it's very irritating to have LOST this functionality by moving to the NEW Palm! Oh well, I'm getting used to the disapointment.

The real question is...Is anybody at Palm actually listening to this?

November 23, 2009 | Unregistered CommenterBATOL

I have been using Palm since god knows when, i think before even they invented PALM. I am so used to with the Palm Desktop, and wanting to upgrade from old cracked faithful working Treo 755p to Palm Pre. I bought one and returned it in seven days. Main and foremost important reasons was Cannot use Palm Desktop. How stupid of Palm People to abandon PalmDesktop users. Don't they have any numbers how many times people downloaded and used this software off their WEBSITE? It's totally wrong, they decided to put the Great Palm Pre phone on stupid CLOUD and Google and Outlook. I want my PALMDESKTOP back, or else Palm You will loose lots of people like me who are devoted users of Palm Desktop and rely so much on it. Being myself a computer techie person, i m having so much problem figuring out Dumb and totally Plain Vanilla Google (Whatever it's called) thing. I want my Palm DESK TOP. please bring it back. Two or three programmers and one week of their salary, they should be able to interface palm pre to palm desktop. but in return, you guys will have rock solid old palm users migrating to Palm Pre. No doubt Palm Pre is an excellent phone, even though it's got few limitations, which i can overcome, but no way I am moving to Palm Pre unless you fix this desktop dilemma. FIX IT and Give me my Palm Desktop Backkkkkkkkkkkkkkkkkkkkkkkkkkkkk????????????

November 29, 2009 | Unregistered CommenterBharat Patel

Can't agree more with most of the comments above. I've been using Palm software for years and it has been a valuable business tool for me. My company switched to Blackberry's and I was preparing to turn in my phone and purchase a Palm Pre, but without the Palm Desktop that won't be happening. I concur with one of the above post and can't believe Palm would abandon so many loyal customers.

November 30, 2009 | Unregistered CommenterMLG

Can't agree more with most of the comments above. I've been using Palm software for years and it has been a valuable business tool for me. My company switched to Blackberry's and I was preparing to turn in my phone and purchase a Palm Pre, but without the Palm Desktop that won't be happening. I concur with one of the above post and can't believe Palm would abandon so many loyal customers.

November 30, 2009 | Unregistered CommenterMLG

Can't agree more with most of the comments above. I've been using Palm software for years and it has been a valuable business tool for me. My company switched to Blackberry's and I was preparing to turn in my phone and purchase a Palm Pre, but without the Palm Desktop that won't be happening. I concur with one of the above post and can't believe Palm would abandon so many loyal customers.

November 30, 2009 | Unregistered CommenterMLG

I too am frustrated that the Pre is sooo weak in the calendar and tasks user interfaces, especially given the inherent strengths of the hardware platform and WebOS. I'm really missing datebk6 on my old Treo, and I'm searching the Internet desperately for a solution.

In Palm's defense, however, the cloud-sync approach is the future of smartphones. Not only is it nice to be able to get contact info updates automatically from LinkedIn and Facebook, but the cloud approach frees up valuable resources at Palm so that they can develop better phones and apps rather than trying to debug Palm Desktop/Sync compatibility issues on so many platforms. You're not seeing the benefits yet (as somebody elegantly put it, the Pre is a reboot, which strengthened Palm's weaknesses while weakening Palm's strengths), but you will soon-- this is the only way that Palm will be able to deliver high quality products in the future.

In the meantime, if any of you have any suggestions for good calendar-todo apps like datebk6, please let me know. In the meantime, I've downloaded the WebOS SDK-- if it's as easy to use as they say, perhaps I can make my own homebrewed version!

December 1, 2009 | Unregistered CommenterND

COME ON PALM...GET IT TOGETHER... All your loyal customers will leave as you are making this too hard. I am not buying a PRE as I mine as well get something else that has a better sync to my laptop...

December 2, 2009 | Unregistered CommenterBM

Thank you to posting this. I am looking for same kinda discussion. thanks to all commentator for contribute. I got a valuable knowledge.

December 4, 2009 | Unregistered Commenterr4i

I agree with most of the above. I don't trust cloud backups (you never know for sure that the data got there) and never liked Google calendar or syncing to it. Plus, I wanted to sync/back up all FOUR items Contacts, Calendar AND Memos and Tasks to the Palm Desktop. CompanionLink solved my problem. They now have CompanionLink for WebOS USB. I'm on the last few days of a two week free trial and so far it syncs my Pre with the Palm Desktop flawlessly. Well, almost flawlessly. If you don't set it up correctly, you will get duplicates on the Pre. That was easily resolved by their English first language very helpful tech support changing the way I had set the program up. There are two minor downsides. CompanionLink can't sync the Palm Memos and Tasks. They have their own apps for that. They import the Palm Memo and Task data into their apps which can then be sync'd to the Palm Desktop. I stopped using the Palm Memo and Tasks and now type my data directly into CompanionLinks' apps. I like the way CompanionLink handles the memos better anyway. The memos are listed like they were in the Treo and can be easily scrolled through or searched. The Pre's stick on note graphic is cute to look at but I found it hard to read and slower to visually view when looking for something. The other downside is that anything that you typed into the Pre since you bought it and until you installed CompanionLink will not sync to the Desktop on your first sync only. You will have to type all of that data; contacts, calendar events, memos and tasks into the Palm Desktop. The original data that you imported from your Treo or other Palm device will sync just fine. After CompanionLink is installed, you will change the Default Account on the Pre from Google or whatever it is now to CL USB Sync then you will be able to enter future data directly into either the Pre or Desktop and they will sync correctly. I hope you found this info helpful.

December 5, 2009 | Unregistered CommenterSienabound


I am also agree with Sienabound. he said right..well said. thanks for sharing your reviews about this discussion.

December 8, 2009 | Unregistered Commenterr4i

1) We NEED a desktop backup!
2)The new calendar should let you pick dates from the month display -- how do you advance an event two weeks without looking at the month view?
3) We need security locks on our memos (Why do we have to go buy an app to do this?)

December 10, 2009 | Unregistered CommenterJH1

If conttacts are sorted on my Palm Desk top, what do they look like on the PRE when synced via Companion Link??? I understand you cannot categorize contacts on a PRE. I love my Palm Desk Top ...Contact categories is a "show stopper " for me and a PRE

December 12, 2009 | Unregistered Commentermikey

Agreed... My data belongs to me, not Google. If it's not on my hard drives, I don't own it and Palm has, in essense, decided that I don't need the ability to own my data.

Fix it, Palm. Or risk losing a lot of loyal customers.

December 14, 2009 | Unregistered Commenterviewtwo

Sooo dissapointed that the pre won't cable sync to desktop!!!! Hey Sprint why aren't you helping out is costing you accounts!

December 14, 2009 | Unregistered CommenterDave

I have been using Palm since the Palm Pilot - is that about 20 years? I remained loyal to it throughout these years because it simply is the best application that I've seen for any palm-sized device, and because I can copy/paste directly from/to other applications in my computer. I have 20 years of information on my contacts, 1115 notes. If I cannot sync with Pre, I will keep my old faithful until it is completely worn out.

Palm, please wake up. Get 3 programers to work for a few months and sort out how to sync all your Palm applications directly to the computer for all your thousands of loyal Palm users out there. The users who are loyal to your true Palm aps, not to your brand name.

December 19, 2009 | Unregistered CommenterGG

I want to chime in and say that it would be GREAT if there was a desktop sync functionality with the Pre. I've had my Pré for 28 hours and have already become frustrated with not having my contacts where I need them to be. It's a confusing process and I'm pretty computer literate. Also, the idea of a cloud? Eh. Not so hot, in my opinion. I like to have control over all my data.

December 20, 2009 | Unregistered CommenterDavid J.

THE best way to get your contacts from your old Palm Desktop is to export them as a vCard file, then import the file into Google contacts. FYI. CSV files are horrendous- don't do it!

December 25, 2009 | Unregistered CommenterDavid J.

I have the old Palm Pilot that I am using with my Blackberry. I use the Blackberry for the phone use only.
I use the Palm Pilot and the Palm Desktop for my calendar and other data. I can transfer all the data from the Palm Pilot to the Blackberry but I do not have a desktop application with Blackberry only a backup on the desktop. I can't transfer the information back to the Palm Pilot to keep both devices updated.

I keep my Palm Pilot as long as it works. I have looked at the new Palm's PDA and from what I am reading there is no desktop applications available using the Palm OS.

Are there any other PDA available that has OS similiar to the Palm with the calendar, contact and memo?

Does the Windows Mobile OS or the new Android OS have any of the Palm features?

December 27, 2009 | Unregistered CommenterColleen F

Has anyone taken a look at this program to do the sync directly no cloud?

Would like to know what other people think

January 13, 2010 | Unregistered CommenterJohn

PostPost a New Comment

Enter your information below to add a new comment.

My response is on my own website »
Author Email (optional):
Author URL (optional):
All HTML will be escaped. Hyperlinks will be created for URLs automatically.