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Sunday
May102009

Hands-on Review with the Palm Pre, Amazing.

I would like to preface this hand’s on review of the Palm Pre with a special thank you to Mr. James Stephen, the area’s Business Solutions Specialist. James had kept in touch with me since early 2008 when I wrote my letter manifesto to CEO Mr. Dan Hesse (and others within the company hierarchy), regarding my concerns over the lack of quality Smart Phone handsets Sprint had to offer. The letter made the rounds of managers and sub managers and James was appointed to me by the higher ups at Sprint to handle my concerns. I wasn’t even close to blogging about anything at this point, but I was upset with my phone choices and I got sick of being envious of all of my friend’s cool phones. I even had a friend tell me that I should get a Tattoo on my ass that with the Sprint logo because I was loyal to the quality of their network. Sprint has always seemed to get the hand-me-downs of phones and that made me quite upset. James had told me he heard about my letter manifesto and that he would help me out. James consistently followed up with me about my service, even though he was not the retail division. He introduced me to the Instinct which I felt was lacking true smart phone capability, so I decided to wait and see what was around the corner before I bailed on Sprint.

I recently had a problem with my current handset which kept rebooting while I was on the phone, amongst other problems. I explained to James that I did not want to purchase a new handset since I was waiting for the Palm Pre. The retail store I spoke with decided I should buy insurance for my crappy phone and then file a claim after 24 hours. I thought that was just cheating the system. James called me to say he located a slightly used Treo by a former employee and within a couple of weeks, made arraignments to meet me near my office to give me the newer handset. We spent some time going over success of Boost and Nextel’s IDEN network it uses, and the customer service direction of Sprint but he had no information on the Pre but to say it was a hotly anticipated device and that Sprint was really looking forward to this relationship with Palm. James in no way whatsoever offered me any information on the Pre. If he knew anything, he was the best poker faced player I’ve ever met because James emphatically stated he did not know anything except that the device was coming out soon. Trust me, I grilled him.

James should be an example of how the customer service division has changed at Sprint. Yes, we have all heard of the problems in the past and dealt with them too, but this was a great example of when a company listens to its customers, what it can truly accomplish. With the lure of many free phones, including the Blackberry Bold, in which my girlfriend just got one and loves, I am loyal and holding out for what I believe is the best device to come on the market since the iPhone, only better in several ways. Mind you, I left Sprint for the iPhone and switched back after a few days later when the iPhone crashed on me three times in one day. It is my business phone and I couldn’t afford to lose calls and messages.

Again, thank you James for taking the time out of your busy days to answer my calls and track down a phone I can use until the Pre comes out. You demonstrated a remarkable customer service work ethic. You are the poster boy for how Sprint customer service is and this should be an example to the rest of the company of how to take care of your customers and to win over market share.

 

Now, on to the good stuff.

By not getting a phone call or email on May 8th, 2009 notifying me as the lucky recipient of the new Palm Pre for my review, I had to resort to sleuthing tactics to locate an opportunity to get my hands on this phone. Well, the sleuthing worked, and I had a meeting yesterday with an individual that had access to a fully working Palm Pre. This took lot of convincing on my part, and I had to agree with many conditions set forth regarding the review of this new handset for Sprint.

First off, I was not allowed to take any photos, which I heard happened in Canada at Sequentia last week with several people who were chosen in a Customer Service survey to get a preview of the Palm Pre. Secondly, I was not to discuss certain specifics (apps and other things) of the device and all its capabilities. This review also cost me a few rounds of drinks $$$- with the little time I had hands on with the phone.

Feel in hand:

The phone feels solid, just as they advertised like a smooth river stone. This particular phone had the Matte back cover and I was told that the owner does have a touchstone and loves the  charging device. The overall feel is solid. The slider was responsive and not loose, which is good. I had opened and closed it several times to see if I could get a feel for how the Pre could become loosened over time, but I have to say that the slider mechanism is solid as a rock (no pun intended). Time will tell how this hold’s up to the daily grind but to my understanding, this particular phone has been through some heavy use  as text messages were popping up like crazy (busy owner of the Pre I guess). The guys keys are small and a little rubbery but in a few minutes, I had no problem with blasting out a couple of text messages. They work fine. Yes, the qwerty works fine. If you know how to type, you know the Pre.

Ease of Use:

Selecting to run any of the programs was very easy to accomplish. The interface was very intuitive and it felt as I had already owned or played with one before. It was very simple to navigate the phone's apps and made transistions between other applications without a problem. The overall look and feel is similar to the iPhone but mix that in with Windows 7 and kick in a good dose of speed of the Linux OS and that is exactly what you get. One badass, easy to use phone that makes you wonder "Why wasn't this built sooner?"

Multi-tasking:

This is where the phone excels like no other. It truly Multi-tasks and does it with amazing flair. Putting it through a real world test, I started to launch app after app. Pandora, Webpages, email, among a few I cannot name), and the phone had NO LAG whatsoever. The ability to switch between apps using the cards interface was great and you could actually see everything running in the background. This has truly made this phone a revolutionary step in the next direction with operating systems for cell phones.

Furthermore, notifications kept popping up with emails, texts, etc. and the phone didn’t miss a beat notifying or allowing me to switch between the applications when new notifications popped up. I fell in love with this right away. All too often on several other phones, you have to stop what you are doing to accept an incomming call, text message or email. Not on this phone and it does it with some horsepower and slicker unlike any other device on the market. Apple is going to have a seriously hard time trying to play catch up to the Pre.

Applications:

I am not able to go into great detail of the ‘types’ of applications that were available on this particular individual's Pre but I will say, they are certainly extensive. And if the apps contained on this phone gives us any indication of ‘what is to come’ in the App Catalog, I will say with certainty, that the Pre will be the Phone to beat, even though it has a lot of catching up to do with the iPhone and others. The applications are rich with color and the speed at with which they move is ferocious. Several other phones aren't able to hold a candle to the Palm Pre in it's speed of the apps loading and overall usability. Not to mention, that you can multi-task with such fervor! This sets the Pre in a class by itself.

Overall assessment:

The Palm Pre is going to one of the best phones for 2009 in its class. It is truly a Smart Phone and not a dumb phone made to look smart by overlaying apps upon apps on a system that was not designed for Multi-Tasking. This phone will be your phone, a communication device with email and phenomenal text messaging, music, movies, camera, calendar and a whole slew of other applications I am not at liberty to mention.

Just one thing is left for Palm/Sprint to perfect this phone: Release it soon!

 

UPDATED: In response to your questions

Battery life: I truly can't comment on it because I had a about an hour to test out the phone and ask questions. I did do quite a bit of multi-tasking, at one point I had about 10 appz open, it didn't seem to juice the battery life much - which is a GOOD thing.

Booting: I did turn off and turn on the phone. Typical Palm/Blackberry/iPhone but it does boot a lot faster than my 700p!

Keyboard: If you have used a Blackberry or Treo, you will easily get used to the keyboard.

Greg: I said "like a smooth river stone", I than said "solid as a rock." Perhaps you need to look up the word 'pun' again.

jayhoward: I guess it would appear that I am cheer leading for this phone, which I am not. If the phone was not decent, I wouldn't have gone through all the trouble of writing a review. I wanted to give everyone a clear thought out review. Again, I do not own the phone and had about an hour to test it out. From what I could tell, the overall quality and expectations seem very good. Only time will tell when the phone is released on how end users like you and I feel about the phone. I can honestly say that if this phone weren't coming out, I would have switched to the Blackberry Bold on AT&T because you can do so much with phone and watching my girlfriend become addicted to her 'crackberry."

Alex: I apologize for my misuse of words in the review. I wrote it late at night and did not go over it twice which I should have. Thanks for correcting my mistake.

 

 

 

 

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Reader Comments (49)

Can you comment on the keyboard at all? Compared to the Centro/Treo Pro? Or better yet, a BB Curve.

May 10, 2009 | Unregistered CommenterLinh

more like...RELEASE IT NOW!!!!

May 10, 2009 | Unregistered CommenterAmy

how was the keyboard? could it be worth $300 + for some1 that is upgrading their phone?

May 10, 2009 | Unregistered Commenterluis

Seems like it'll be a good phone for Sprint and a very good hands-on review by Mr. Peric. Still, not crazy about the overall look/design as it seems a bit dull and generic in appearance for such a high performance phone.

May 10, 2009 | Unregistered CommenterMatrix

The OS is so solid. I am sure that it will come out with some bugs, but hopefully not as many as iPhone 1.0 - 2.1. Palm will have to play catch up when it comes to gaming and multimedia, but I think that is just about it. I have been playing with the SDK and working on some projects and it is just a great developer platform, so I have no doubt that the apps will come, even if it takes several months to a year.

And even if it takes a year to get some apps (I hope not), at least we have the option of native apps from day 1.

I cannot wait to see how the pricing and advertising blitz works out for Sprint and Palm. I used to be on Sprint and will be returning the day the Pre is released.

May 10, 2009 | Unregistered CommenterBrett Q.

Matrix, Remember.. This phone is geared and aimed with simplicity in mind. Clean lines and what not can be a very good thing for a phone. Remember, these (all)Touchscreen devices that don't really need or use buttons, don't need to be or hold a complex design. Other phones with more going on, like a Treo or Blackberry, etc, have all buttons, touchscreen, antennas sticking out, stylus's, etc that are on there making the phone look more busy.

May 10, 2009 | Unregistered CommenterNM08SRT8

Personally, I like the simplistic zen look of the device. It serves to emphasise the beauty of the OS and just has a very natural look. I like it a lot. To each their own though :)

May 10, 2009 | Unregistered CommenterMitch

Any idea how multitasking affects the battery life?

May 10, 2009 | Unregistered CommenterPXLated

"No pun intended" - You really look up what a pun is.

May 10, 2009 | Unregistered CommenterGreg

I don't think anyone has asked this but.....how long does the Pre take to turn on? Hopefully faster than the iPhone (which takes MINUTES!!!)

May 10, 2009 | Unregistered CommenterGollyzila

I really would like to stay on AT&T. I'm grandfathered into a great plan and even get 25% off on top of that for an old corporate discount. However, I don't think I will be able to resist getting the Pre, so I'm planning on switching first day provided the plan is a reasonable price (hoping I can get it on SERO at least).

Speaking of ... if Sprint wants to bring back a big customer base they are going to HAVE TO compete on price. They already have unlimited voice/text for $50/mo on their Boost property. A plan like that with unlimited data thrown in would bring back all the customers Sprint has lost recently and more. And, let's be honest, we all know text messaging isn't costing them anything. They could give texting away for free without noticing.

Conspiracy theory: Sprint rolled out cheapo text plans on Boost as a test to prepare for a large influx of text messaging on their regular network due to highly competitive pricing they are planning on releasing shortly. With the Pre. Anyone?

May 11, 2009 | Unregistered Commentersam

Hey Greg - You really look up how write complete sentence.

May 11, 2009 | Unregistered Commenterpablo

Hmm... I'm not convince the smartphone is quite there yet since it is still not released - the wait has been long for the next palm os 'remembering the talk Cobalt all those years ago'. It is going to be a mammoth task to try to dig into the market share of Nokia and Apple's iphone. Finger's cross at this.

Mr. Luong

May 11, 2009 | Unregistered CommenterVi Luong

Definitely appreciate the insight. These days any news is appreciated. I think it might have been more appropriate to refer to this as a "preview". How long did you use the device? It's impressive that you enjoyed using it immediately, but often it's the stuff you find out over the course of a few days of use that help you (and us) understand whether this is going to stand up to daily use for the life of the contract.

Don't want to take away from the impressions -- this is good stuff. Anything you can expound on in terms of expectations you had that were either exceeded or, more objectively, which ones were NOT met. That's the stuff that we all want to hear.

May 11, 2009 | Unregistered CommenterDevron

would be interested how much cpu the apps in background get - how big is the effect on battery live (specially in case of a 'not so good programmed app')

second thing - what you are sadly not be able to speak about - are the build in apps. will there something like iphones 'preview' - know that from mac and really love it.

May 11, 2009 | Unregistered Commenterhertzi

How is the battery life on it? After testing app after app and it doing so with serious horsepower and NO LAG whatsoever I am interested to hear how quickly it depletes the battery

May 11, 2009 | Unregistered CommenterCoza

thanks for the review!!! any chance you are allowed to comment on call quality or battery life?

May 11, 2009 | Unregistered CommenterJohnny Y.

Very exciting! Thanks for taking the time to post up this review!

May 11, 2009 | Unregistered CommenterJamie

Ok, now I'm a happy girl...we're getting so close!!!! I'm really exicted!

Thanks for the great review.

May 11, 2009 | Unregistered CommenterJules

Hey folks!
I want to call everybody to spread news and the existance of the Pre!
Not only in the US but also in Europe, Asia, Australia ...

The Pre is such a wonderful phone, almost incredible that Palm managed to create a phone like this close before failure.

Cheers to the whole world and spread the Pre's vibes to everyone! :-)

May 11, 2009 | Unregistered CommenterRobert

Puh-lease. The phone is cheap and plasticky. Sprint is a no go by itself. The iPhone has a 2 year head start and does much, much more. Palm has not been able to execute in years. Widows 7 and Linux? thats an odd combination to describe since Windows 7 is Vista with a slightly better interface and Linux os somethng else entirely. Enjoy your excitement while it lasts. While competition is good this ain't it.

May 11, 2009 | Unregistered CommenterTerry

"It's impressive that you enjoyed using it immediately"

Maybe, but when I first used the Treo 650, the first hour I was enjoying using it, without any previous knowledge of the Palm OS. Then I bought an HTC device and I was not very convinced until I was used to it. Then I turn into the Treo Pro and I felt familiar again. Noticing that Treo Pro has Windows Mobile 6.1 and even so it's quite more intuitive than other WM devices, this means that Palm has always been very worried about easy of use of its devices.

May 11, 2009 | Unregistered CommenterChiller

After reading this review one can't but help get the feeling that the author is on the "Pre cheerleading squad." But to give him the benefit of the doubt, if this phone comes out and is as "amazing" by most reviewers accounts (quality of build, ease of use, applications, lack of buginess, etc.) as Tony claims, then I will eat humble pie. However, something tells me that won't be the case, especially with an all new first-generation mobile OS.

May 11, 2009 | Unregistered Commenterjayhoward

Just because it is a brand new os doesn't mean it will be buggy at release. Palm has been working on this for years now. I'm not saying it will be perfect out of the gate, but I think we should be able to expect bug-free products upon launch from all companies. Apple and Google have been most notable for releasing their phones with buggy software with the promise of updates for fixes, but I think Palm has other ideas. They want, and need, to make a statement of quality with this phone, and I hope they do it, and raise the bar of what is expected from our devices.

May 11, 2009 | Unregistered CommenterBlake

"The slider was responsive and not lose'.
Lose vs. loose. Boo.

Moving on.

I'm going to have to play with this phone myself apparently, as much as I'd like to take your 100% completely glowing, exclusive, pre-release review at its word.

May 11, 2009 | Unregistered CommenterAlex

Battery life: I truly can't comment on it because I had a about an hour to test out the phone and ask questions. I did do quite a bit of multi-tasking, at one point I had about 10 appz open, it didn't seem to juice the battery life much - which is a GOOD thing.

Booting: I did turn off and turn on the phone. Typical Palm/Blackberry/iPhone but it does boot a lot faster than my 700p!

Keyboard: If you have used a Blackberry or Treo, you will easily get used to the keyboard.

Greg: I said "like a smooth river stone", I than said "solid as a rock." Perhaps you need to look up the word 'pun' again.

jayhoward: I guess it would appear that I am cheer leading for this phone, which I am not. If the phone was not decent, I wouldn't have gone through all the trouble of writing a review. I wanted to give everyone a clear thought out review. Again, I do not own the phone and had about an hour to test it out. From what I could tell, the overall quality and expectations seem very good. Only time will tell when the phone is released on how end users like you and I feel about the phone. I can honestly say that if this phone weren't coming out, I would have switched to the Blackberry Bold on AT&T because you can do so much with phone and watching my girlfriend become addicted to her 'crackberry."

Alex: I apologize for my misuse of words in the review. I wrote it late at night and did not go over it twice which I should have. Thanks for correcting my mistake.

May 11, 2009 | Unregistered CommenterTony Peric

Terry, you do realize that Linux is everything from the command line to the UI's that look OS X-like? Hell, even OS X has it's roots in BSD, which is just another branch of Unix. There are some damn impressive linux desktops I've seen.

May 11, 2009 | Unregistered CommenterLinh

You yanks are so lucky... Us Brits will have to wait longer for the Pre. Hopefully not too long after you guys get it.

May 12, 2009 | Unregistered CommenterCraig

"It is truly a Smart Phone and not a dumb phone made to look smart by overlaying apps upon apps on a system that was not designed for Multi-Tasking."

Is this a knock against the iPhone? The reviewer obviously does not know what he's talking about. The iPhone is based on OS X (unix) and it certainly is designed for multi-tasking. I'm pretty sure OS X was designed for cut, copy, and paste too but it takes time to build out a feature set on an innovative platform.

I'm sure when the Pre comes it will be missing a whole lot of features other phones like the iPhone have. does it mean it can't have those features or that the design is somehow flawed? This was the stupid claim made against the iPhone. People also cited the iPhone as flaw because it somehow could not have many of the SOFTWARE features of the BlackBerry. Does anyone know what a software update is? It's certainly not a hardware issue.

The pre-runs simply web applets to drive it's "cool" interface. It's a big web browser driven phone. what's so special about that. Pre should stand for Pre-advanced phone, as in last years years' junk.

May 12, 2009 | Unregistered CommenterJames

CORRECTED:

"It is truly a Smart Phone and not a dumb phone made to look smart by overlaying apps upon apps on a system that was not designed for Multi-Tasking."

Is this a knock against the iPhone? The reviewer obviously does not know what he's talking about. The iPhone is based on OS X (unix) and it certainly is designed for multi-tasking. I'm pretty sure OS X was designed for cut, copy, and paste too but it takes time to build out a feature set on an innovative platform.

I'm sure when the Pre comes out it will be missing a whole lot of features other phones, like the iPhone have. Does it mean it can't have those features or that the hardware design is somehow flawed? This was the stupid claim made against the iPhone. People also cited the iPhone as flawed because it somehow could not have many of the SOFTWARE features of the BlackBerry. Does anyone know what a software update is? It's certainly not a hardware issue.

The Pre simply runs web applets to drive it's "cool" interface. It's a big web browser driven phone. What's so special about that. Pre should stand for Pre-advanced phone, as in last years years' junk. I bet it's web browsers is based on web-kit, oh, I mean Apple's Safari, like most of the phone web browsers are now.

May 12, 2009 | Unregistered CommenterJames

Robert, you're a spacker.

May 12, 2009 | Unregistered Commenterdahamsta

Any idea on if/when they'll add video recording to the Pre? I love that on my Treo, and my treo is an old 650. I'm a big Palm fan so I'm really looking forward to the Palm Pre. Just not happy with losing the Palm calendar--I am NOT a fan of Microsoft's calendar.

May 12, 2009 | Unregistered Commenterpenny

And I hope it's not sold-out on it's opening day. I really would like to look it over before I buy.

After hearing a few horror stories from those unhappy folks who bought the iPhone off the bat sight unseen without looking it over first, I personally do NOT plan to pre-(get it? Pre? LOL) pre-order it. They always say the first ones out are usually the worst...

I don't know who "they" are, but it's enough to concern me.

May 12, 2009 | Unregistered Commenterpenny

a deal breaker for me would be poor or subpar audio quality when listening to music through the 3.5mm headphone jack, the iphone still has the competition(g1, storm, instinct etc) beat in that regard....was this ever tested?

May 12, 2009 | Unregistered CommenterLo?ick

James, yeah, it takes time to build out features, but cut and paste should have been there from the start. Or at least 2.0. And not saying the Pre is all gold either, there's only limited cut and paste on it.

As for the multi-task comment.. it's poor semantics. WebOS has done a great job at managing multiple apps tho, sans the whole battery issue which might bite it in the ass.

And what's so special about a "web browser" based phone? The ability to leverage current programing languages that people know. And it's not just simply web pages. They are full blow apps, just happen to interface w/ webkit. And yes, it is webkit. We knew this from day 1, how is this a negative?

You seem very fanboish with your statements. I'm not sure how the pre is "last year's junk" given what's out there. Apple isn't going to have anything massively different anytime soon. They're saving that for when everyone is finally caught up to the iphone. Though, I'd argue the iphone could be "junk" w/o a keyboard... nothing beats a BB for that.

May 12, 2009 | Unregistered CommenterLinh

Where did you learn to write? You couldn't craft a coherent English paragraph to save your life.

May 12, 2009 | Unregistered CommenterBrian

Well, as I was reading your post on my CENTRO I accidentally dropped it in the toilet and now it is fried. I was hopeful that the Sprint reps I talked with were as understanding as your dealings with James. Unfortunately they were not and told me I would have to buy a new phone and use my upgrade if I wanted to replace my Centro even though I told them I just needed a phone to last me until the Pre came out. My phone is my life line to my business and I guess I will have to go back and threaten to leave Sprint to go to iPhone since waiting another month may become problematic for me. Any suggestions?

May 12, 2009 | Unregistered Commentercwf42

I want this phone!!! When are we going to receive confirmation of a release date and price!!!!!

May 12, 2009 | Unregistered CommenterRuby

Thanks for the review, it was very informative!

May 12, 2009 | Unregistered CommenterDSDxp

FAAAAAKE. Quit publishing garbage, jerk. The reason you don't have any pics is because you never had it. The reason you can't comment on the apps is because you never had it. "The keyboard works" and "it multitasks" does not make a review.

What an asshole.

May 13, 2009 | Unregistered CommenterChristian

Ha! 700P and the Palm "Screen of Death." I hate when the thing restarts in the middle of phone conversations. Lets hurry up and get the Pre out before I chuck this 700P out the window.

May 14, 2009 | Unregistered CommenterJim

you said it booted up faster than your 700p. your 700p must be crazy because this phone is on par with booting up like a pearl or curve.

May 14, 2009 | Unregistered Commenterpokerface23

Does anyone know how the voice quality is?

May 23, 2009 | Unregistered Commenterwhiteja615

I too have played with the Pre, and have tried everything it can do... and personally i am going to be sleeping in front of best buy haha. I have owned the iphone and the iphone 2.1, the iphone 3.0 WILL NOT hold a candle to this phone. 3D navigation...multiple applications open at the same time all apps open instantaneosly, with as many as 30 open when i was doing it. the phone itself can hold over 2800 apps... "ALL-in-ONE" messenger for texting/IM/Email instant messaging will be all in one with that like I said, but you can use google IM, yahoo IM, Aol IM, and WM all at the same time in the same screen. cordless charging with the touchstone...web synchs all of your info apps/music/contacts/pics instantely the moment its changed...its works with Windows as well as Apple computers also and apps... trust me, this is "the phone you can't beat" of 2009...not "the phone to beat" it does have a 3.0 megapixel camra with flash also, and by the way i got a perfect pic in a room with the lights off...beat that iphone...(that cant even bluetooth a pic or song or contacts, this phone stores them all for you free online) (iphone can't take videos ...well the pre can't either actually...)

@ Christian - It is not a fake review. Most of the applications were already known the last couple of days through D7, which were the ones I wasn't able to talk about. The person who showed the phone to me works for one of the companies involved, but not Sprint.

I have been working with my contacts at Sprint and they have acknowledged that they will be sending me out a full working version of the phone to test out and write a comprehensive review including in depth videos which I was post shortly.

May 29, 2009 | Unregistered CommenterTony Peric

The Touchstone doesn’t have it’s own power cord. WHAT A RIP FOR $70 DOLLARS. Now i have keep it right next to my computer, instead of upstairs by my bed (cuz i need the cord to sync stuff). How can Palm be so lame, it is just a cord, for $70 we should get a freakin power cord!!

June 7, 2009 | Unregistered CommenterMike M

iphone insurance-IPhone Insurance Cover, get your iphone insurance against theft, loss, accidental, water damage. Free Fraudulent Call Cover and also International cover.

June 9, 2009 | Unregistered Commenteriphone insurance

Mike M,

How can you be so overdramatic?! Every heard of reduce, reuse, recycle?

June 9, 2009 | Unregistered CommenterDaniel

I can't read wwprethinknig.comk im IE 17, just fiugred I would tell you about ti.

May 1, 2010 | Unregistered Commenterseo lace

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