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SERO is a No Go With Sprint On Palm Pre

Sorry to be the bearer of bad news, but a Twitter post by Sprint states the following information: SERO plans will need to upgrade to Everything plan or other Everything Data, as posted earlier here.

The Pre will feature Sprint's Everything price plans, which break down as follows:

  • Individuals can choose from 450-minute ($69.99), 900-minute ($89.99) or unlimited plans ($99.99).
  • Families can choose from 1500 minutes ($129.99), 3000 minutes ($169.99) or unlimited plans ($189.99).
  • Business customers will be able to pool their minutes using 5 (or so) plans.

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Reader Comments (27)

Great, the company has to make money, and they have been going under for too long holding up these stupid plans.

May 19, 2009 | Unregistered CommenterBrad

This is not the official sprint people, right?

May 19, 2009 | Unregistered CommenterMondragon

Arrrrgh! Time to start writing nastygrams. If this is true, it's a DUMB move on Sprint's part. They've been plagued by massive customer defections for years. This certainly isn't going to help keep people with them.

May 19, 2009 | Unregistered CommenterChia

if you buy one w/o contract, can you still stay on your SERO plan and just activate the new phone?

May 19, 2009 | Unregistered Commentercarysb7478

Sprint is not only giving a MIR(could be palm giving it) But they are also Subsidizing the phone(99% sure of this) How do they make the money they lose in the initial purchase? They have you get a plan that will help them recoup the loss. Now I can understand that you want to get the most bang for your buck. Lets say that Sprint sells you the phone at 199 then and lets you keep the sero plan. Do you feel they are getting their money back? I seriously doubt it. The real cost of the Pre (no contract) is about 500-600. Ok so they are eating 3-400 of that cost to get people to buy it. Taking your figures
of 120 x 12 we know is 1440. Ok Minus what they actually are paying(remember this is guessing) 3-400 is 1040 - 1140 Now of course they have to pay operating costs and what not but I bet with those figures Sprint will make a profit and continue to operate. No IF Sprint allowed SERO plans (30 a month?)And if I have my understanding correct. Then 30 x 12 = 360 dollars. Minus the amount they subsidized 300-400 make it -40 - +60 profit in one year. That does not include operating costs. If they did that do you think Sprint could afford to be in Business? The SERO plan could go completly away if Sprint were sold or bought out.

May 19, 2009 | Unregistered CommenterJoseph

^ They're not all $30 plans, people have the $59.99 plans which they can have Blackberries on. Why pay extra a month just for this phone? I think it's a bad move

May 19, 2009 | Unregistered Commenterdflv

@Mondragon: I think this is official Sprint.
@carysb7478: It's pretty straight forward. With CDMA, if the ESN qualifies for a certain phone (for example, a blackberry), in order to have service (usually specifically data) you need to have the special provisioning. I'll be ending up buying it w/out a contract as well (since I don't qualify for an upgrade). I mean, you can try... for instance, to buy it in store, and then switch the ESN online (can you do this with sprint?).

Anyone know the pricing without a contract for us early upgraders?

Humm... $30 to $70. I'll sleep on it. But, most likely, I'll swallow my pride.

May 19, 2009 | Unregistered CommenterMatt

You can swap ESNs online by going to "active a new phone" after logging on.

May 19, 2009 | Unregistered CommenterMatt

I'm definitely going to reconsider if this is true. It's been rumored for a bit, and if that's the case, I probably won't make the switch.

$30/month is something I'd like to keep forever, even if that means having my Touch Pro or Touch Pro 2 until the end of the world or something stupid.

Good job Sprint, you could have at least made it a switch to the SERO Simply Everything plans which are more reasonable.

May 19, 2009 | Unregistered Commenternerdtalker

I agree. I was going to upgrade to the Pre, but I refuse to give up my $30 SERO plan and the phone is not worth $549 (out of contract price) to me... maybe I'll try to find a phone that's not as laggy as my Q9c...

May 19, 2009 | Unregistered Commenterkiba

-Customer Matt
I am interested in two things: 1) Can I pre-order to Palm Pre? 2) Because I am currently on the SERO 500 plan, do I qualify for the Everything Plus plan ($59.99)?

-Agent Bukurije
For your first question, to pre-order there is not an option to do so for the palm pre.
And you would need to sign up for the Everything Plus Plan like you did in the beginning.
Bukurije pushes page,

-Customer Matt
So I do need an employee ID?
Even though I already have the SERO plan?
I was able to sign up for the SERO plan with just the sprint rep's email address.

-Agent Bukurije
Yes, you would need the employee ID for that. Are you able to get in contact with the employee again?

-Customer Matt
I can try. It was a guy at the booth in the mall (I mean a google search for "")... if not is there something else that can be done?

-Agent Bukurije
You can always try the sprint store and ask them over there if they can assist you with that.
I do apologize for that.

May 19, 2009 | Unregistered CommenterMatt

no you can't buy a pre at full price then activate it online with w/e plan you want and no you can't place it on 1 line and then flip flop it onto a line that doesn't have the appropriate plan.

simply put the days of scamming the company are pretty much over. no matter which channel you use to get the phone....iRMS, which is the system we use, only gives you the everything data plans as options to put on the phone. so there is no way around it. the system requires SOC codes for specific plans and if you don't use them you can't activate/sell the phone.

you SERO plan people don't contribute anything to the company. you cost us more than we make off of you. cost of living and running a business goes up every year and thusly so do services. if you don't want to pay what everyone else pays then stomp your feet and cancel your account and go to the competition. that should save you LOTS of money over just upgrading your plan to the appropriate one for this phone. you will really show sprint!

really people it's simple. no one is forcing you to get this phone. the company has announced the requirements for this phone. you can either accept it or not. no one is forcing you to upgrade or even upgrade to this phone.

May 19, 2009 | Unregistered Commenteranonymous

I just called *2 and went to "Cancel/Terminate".

Representatives there have been trained that the Pre is not compatible with any plan without the word "EVERYTHING" in it, unless you're actually a Sprint employee.

But I did get the pithy consolation pep talk :
"I wish I could get that pre phone too, but my family says I can't."
"We're the only carrier ever going to 4G, so we need the extra money."
"Our system has all the codes stripped out of it relating to the old SERO."

So you're not going to get anything out of Retentions but an ETF and sob stories about how they need more of your money.

May 20, 2009 | Unregistered CommenterBill

According to the Official Press Release printed in the WSJ, they are not requiring an EVERYTHING plan, but strongly encouraging it:

(1)Use of this device requires providing a valid e-mail address, mobile phone number, and related information for account setup and activation. Unlimited usage data plan strongly recommended; additional data charges may apply. Within wireless coverage area only. Number of applications and actual performance will vary depending on applications used and actions performed.

May 20, 2009 | Unregistered CommenterIrish

This took away the only hope that I would switch to Sprint. Granted that they need to make money, but the SERO plan is the only thing that makes them competitive for me. G1 here I come.

May 20, 2009 | Unregistered CommenterTimbo

I called yesterday to ask about plans for the Pre. I currently have the $30 SERO plan, and was told that in order to upgrade to the pre, i would need to add some sort of additional data plan to enable the GPS features and whatever else isn't already included in my plan. The rep told me that would be an additional $10 a month. $40 a month seems perfectly reasonable to me. I hope this turns out to be true when I actually do go to buy the phone.

May 20, 2009 | Unregistered CommenterJason

@anon: I agree... but stop being such an indoctrinated corporate tool bag. You can't tell me that you would rather pay $60 over $30. What would happen if I buy a Touch pro? Let's say I pay full price, then switch... Will I keep SERO? No. That sucks. < is okay that I think that sucks? Note that your comparison of cell phone plan pricing to inflation and cost of living adjustments is ridiculous. The inflation rate is about 4%, not 200%. What is this Zimbabwe? Also, I wonder what is actually costs sprint to provide a phone with service for the month. Maybe $10 per phone, probably more like $1... not $60... magical $30 shiny pre charge.

@ bill: Thanks for investigating retentions.

@Jason: It is probably that they would need to add additional provisioning, much like "anon" said previously; it is standard practice with these new high demand phones. However, it is worth noting that I do not have any additional provisioning and utilize Sprints AGPS servers right now. So that, in itself, makes little sense to me. If you are able, can you please provide the feature number (like an item number) that your rep uses/found? Thanks!

May 20, 2009 | Unregistered Commenteryoga flame

While I understand that Sprint cannot afford to continue with the SERO plan, charging the same as AT&T does for their iPhone plans is insane. There are people just like me who are comparing the iPhone with the Palm Pre. The iPhone is a familar experience and a very enjoyable one. I own a iPod Touch, and my brother has an iPhone. I have purchased apps.

What is compelling me to stay with Sprint if I cannot stay in the SERO plan? If I am going to pay a minimum of $70 a month (about $90/mo after taxes and insurance), why not pay AT&T that and get a real deal instead of a "wannabe"?

Now, before the iPhone haters flame me, keep in mind I am a huge PalmOS fan. I am really rooting for the WebOS. I still want to have a Palm Pre "to be different" (all my friends have I'm already all iPhoned out, but I do love my iPod Touch). However, I was going to purchase the Palm Pre at cost as long as I can keep the SERO plan. Why shouldn't I be able to? I'm paying full price for the phone without Sprint subsidizing it.

For those who are saying it is to adjust for inflation, that's is incorrect. Inflation is only about 4% a year. This is just an arbitrary restriction to make more money. I have no qualms about Sprint making more money, but at least make the pricing fair.

I'd pay $50-60/mo for a 450 minute plan with "everything". It's lower than AT&T's asking price. But if it's the same price, then why go with an Pre when you can get the real deal (iPhone)?

I've been sticking around with my HTC Touch Pro for the Pre. It's unreliable and slow. The Centro was a great phone, but the browser is it's biggest flaw.

I only see a few options:

1) Stay with SERO, re-purchase the Centro.

2) Stay with SERO, stay with HTC Touch Pro.

3) Go with AT&T, pay same price, get iPhone 3.0 cheaper than Palm Pre (new customer = discounted phone - I still have 3 months before the next $75 discount for the Pre, so no go on that).

Cost-wise, it's more realistic for 1 or 2. 3 is more of a reblious choice. That's right, Sprint can go "boo hoo" all they want. I'm but a single customer. Or am I?

I have a feeling that SERO customers are thinking the exact same thing. So Sprint isn't really forcing SERO customers to a more expensive plan. They are forcing them to another carrier. Another carrier that costs the same with an arguably a better phone (a phone that isn't version 1.0).

I may go back to a Palm WebOS device when the bugs are fixed, but by then, it will be available to all other carriers, including AT&T.

My question is, is there hope for the future? Will people who will keep trucking on SERO be rewarded with a WebOS device when it isn't the hottest thing anymore?

June 8, 2009 | Unregistered CommenterNad

In regards to upgrading w/the SERO plan, I spent the better part of yesterday morning trying to upgrade (not to the Pre) BB Curve 8330, and I was told that for the Pre, any BB, & Instinct S30, you must have a everything data plan, which when getting into the technical side of it, the SPRINT SERO CSR said that the everything data packages for these phones are different then the everything data packages for other phones. Furthermore it said that the unlimited data package on SERO plans won't support the new phones. I think that's a bunch of bs. I have $150 upgrade credit, the old 700wx, and want to commit to another 2 years on the SERO $49.99 for 1250 minutes & unlimited data. The problem is I can't find a phone besides the 8330 that I like. I think I will try 2 things, first call again, and see if I can get a CSR that will let it fly (i doubt it), or buy a phone that will support the SERO, then trade it in for the 8330. I've tested the Pre, and the OS is slow, it froze on me to the point where I had to re-boot it. I then compared it to another Pre device, and that one was slow to.

If anyone has any better suggestions, please let me know.

June 9, 2009 | Unregistered CommenterDon

A banner on the Everything Plus Referral Program web site says that "Because of unprecedented demand, the Palm Pre is not yet available to Everything PlusSM Referral Program shoppers," but that Sprint hopes to make it available soon. It says to check the web site and not to call the help line, so obviously they are getting a lot of traffic on this.

June 18, 2009 | Unregistered CommenterDog

I'm at the end of my $50/mo SERO contract and will probably re- join my family's Verizon family plan. I would have left earlier except for the possibility of adding the Pre to my existing plan.

Fortunately the wireless industry is contains some competitive elements, so over time these prices will come down as Adroid, Palm, Iphones and others become commodities instead of the hot new item. Sprint may get a short term bump out of the Pre, but if you consider the high cost to acquire or re-acquire a customer, their approach seems based more on wishful thinking that reality. Commodities compete on price, and the Pre is just a speed bump on the way downhill.

I'm always surprised by how badly Comcast and Sprint treat existing customers. Comcast keeps offering new customers long term deals that they won't offer existing customers, and Sprint is losing it's customer base in droves. Time to short the stock.

June 22, 2009 | Unregistered CommenterHanuman

You guys are morons. Just call executive customer service and talk to them. I have a Pre on a SERO plan right now.

July 9, 2009 | Unregistered CommenterDuh

how did you approach executive customer service for pre? what is there contact number?

July 10, 2009 | Unregistered CommenterHem

If you're getting nowhere, reach the executive customer service queue directly by calling 703-433-4401.
If someone ELSE tries this and it works please remember to POST about it.

August 13, 2009 | Unregistered CommenterHernandez


September 8, 2009 | Unregistered CommenterKyle

anyone with success stories!!. Palm Pre on SERO

September 17, 2009 | Unregistered Commentersam

You can do it with a SERO everything 500 it will run you 59 per month.
500 min and unlimited everything else.

September 18, 2009 | Unregistered Commenterwadeo

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