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Remote Erase Bricks Your Palm Pre

Be careful readers! According to tnkgrl's blog, she tried performing a remote erase instead of using the reset functionality that is on the phone. This unintentionally Bricked her phone instead of resetting it. Even though a kind Palm representative picked up her phone to have it reflashed, tnkgrl did mention they should:Erase Device” button above should be relabeled “Disable Device”?


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Reader Comments (7)

Wow! That's a major screwup on Palm. I'm still going to get a Pre, but damn! That sucks!

June 7, 2009 | Unregistered CommenterJen

That is the intended purpose of that feature - it is a kill pill , in case your phone is stolen, to be able to brick the device and render it useless to the thief. Good to know it really works!

June 7, 2009 | Unregistered CommenterNPD

I agree with NPD. It's supposed to be a kill pill. Nothing like knowing that a crook now has a brick on his hands. Even more useful would be a screen that says "Please return to the nearest Sprint store" or "Your Current Location is ... and this phone is not yours" every time the new phone's owner turns it on.

June 7, 2009 | Unregistered CommenterJamie

I agree. But I just wanted to warn people not to use this button as a "Reset" as it will brick the phone. The purpose is to wipe it in case it gets stolen or lost.

June 7, 2009 | Unregistered CommenterTony Peric

It pretty clearly states what it is for. I mean the phrase "Full Erase" is kinda of hard to misunderstand. It fully erases the phone. There is also text below it that explains the process.

Having said that, the person should have been told how the feature worked during her setup phase.

June 7, 2009 | Unregistered CommenterTensc

I beg to differ. It says "Erase Device," Which isn't that far off from "reset device". There also is no explanation, as Tensc claims, as to what to expect from performing said action.

Palm screwed up here.

June 25, 2009 | Unregistered CommenterAcil

I accede with NPD. It's declared to be a annihilate pill. Nothing like alive that a cheat now has a brick on his hands. Even added advantageous would be a awning that says "Please acknowledgment to the abutting Sprint store" or "Your Current Location is ... and this buzz is not yours" every time the new phone's buyer turns it on

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