We've heard of numerous reports of Palm Pres twisting and gaps appearing in between the screen and keyboard. But I think the photo above is the worst I've seen yet. May even be disturbing to some readers.
I'll just let Royer tell the story:
" This was my second pre. I noticed that when I would close it, there was a clicking sound of some sort. Then today I was texting in silence and went to close the pre when it got stuck. I forced it shut and it sounded like I crunched something and instead itpoppedopen. I don't exactly know how to explain it. It was just holding on to a metal wire and some bendable circuits. I somehow was able to snap it back together but not in the same condition as before. I quickly found a Sprint store. They at first were trying to see if somehow it was my fault and trying to get me to pay 100 dollars for the insurance to replace it, the look on my face gave me away that I was not having any of that. They referred me to a repair center which was 5 miles away.
I get there and its a pretty awesome store. It almost felt like an Apple store, very clean and friendly associates, no geeky nerds walking around asking you if you need help, very professional! They associate took a look at my phone. Went to the window for them to look at it for repair. I overheard that they are not allowed to work on the pre and are toimmediately exchange it for the customer. They did it, right there and then! That was it took about 30 minutes and he even gave me the other battery!
I just hope this pre lasts longer! "